Monday, December 30, 2019
Characteristics Of A Good Friend - 879 Words
A good friend Friendship is such a strong bond of relationship without which a personââ¬â¢s life is an execration. It is not hard for me to believe a person without a relative but it is hard for me to even imagine of a person without any good friend. A good friend fill up the vacuum which no family members can. No matter how close bond a person share with the family, there is always a limit beyond which a person cannot express their thoughts or confess about their problems to family members. A good friend remain unaffected by these limits and a person can pour their heart out in front of them. A friend plays a very poignant role in a personââ¬â¢s life. There are many characteristics of a good friend. One of those characteristics is loyalty. A person can never be considered a good friend if he or she is not loyal. Thatââ¬â¢s the reason why a dog is considered to be manââ¬â¢s best friend. A good friend is someone who will remain loyal and stick wit h us even during bad phase of our life. When a person is strike upon by adversity, disappointment surrounds from all directions and darkness engulf a personââ¬â¢s happy life then only a good friend comes as a ray of hope to illuminate a personââ¬â¢s life and rescue them from being drown in the calamity. For example, during bad times, failure in exams, rejection in job, family problems, break-up; a good friend support us morally, physically and financially and help us to reliveShow MoreRelatedTypes of Friends Essay1153 Words à |à 5 Pagesyou think about your friends? Do you like your friends? There are a lot of different types of friends. There are friends that I like and some friends with whom I do not get along. Friends with positive characteristics such as reliable, trustworthy and faithful whom I usually get along with are the one that tend to have more friends and the negative one whom I usually not get along with tend to be alone. However, friends with negative charact eristic can also give us some good examples of seeing doubleRead MoreThe Character Of Cassandra Clare : My Favorite Character1185 Words à |à 5 Pagescharacter is qualities and characteristics used to describe a person. The character that I going to talk about is clary, a character from my all time favorite book series the mortal instruments. She is my favorite character, because she is the one that I can relate most to from the books and she is very strong character and has good qualities that defined her. She is small, short-tempered and feisty, very clever, relatable and has angelic powers. The first characteristic that you will notice whenRead MoreFriendship : The Four Characteristics Of True Friendships837 Words à |à 4 Pagesmany people on a day-to-day-basis. Over time, those encounters form relationships, typically friendships. While we may have many friends, we may only have a few true friends. When the term ââ¬Å"true friendâ⬠is mentioned, certain people may come to mind. But what exactly defines a true friend? True friendship can be classified by four main characteristics: similar interests, good influence, common values, and commitment to happiness. à à à Similar interests can cause initial interaction and provide a commonRead MoreCharacter Analysis Of Josie Jessop In Sylvia Olsens White Girl1406 Words à |à 6 PagesJosie Jessop, the main character in Sylvia Olsens thought provoking book, White Girl, would be a good fit at St. Ignatius because she possesses many characteristics which are beneficial for an SI student, such as her ethnicity, her ability to adapt to new surroundings and situations, and the fact that she is not easily intimidate. These characteristics are present in many SI students and would allow Josie to jump right into the flow of things at St. Ignatius. Josie could fit into the St. IgnatiusRead MoreSimilarities Between Male And Female Friends818 Words à |à 4 PagesMale friends and female friends have a lot in common, yet they likewise have key contrasts which make them uniquely special. When it comes to friends, there are different types of friends. The distinction between the two types is male friends have a tendency to be less passionate about circumstances while female friends have a tendency to be sensitive and dramatic. The main comparison is both male and female friends ultimately want what is best for their friend. Male friends and female friends haveRead MoreQualities Of A Good Friend Essay790 Words à |à 4 Pagesarduous and challenging life can be, another better opportunity will be given the next day. In life, people should identify the difference between the real friends or fake friends. In addition, the qualities of a good friends are trustworthiness, have good attitude, and last being thoughtful. To begin with, first quality of a good friend is someone who is trustworthy. A trustworthy is someone who are honest, loyal, and caring. An example scenario of a trustworthy was taking initiative ways toRead MoreExamples Of John Proctor In The Crucible985 Words à |à 4 Pagesis a true tragic hero because he possess the four characteristics of goodness, superiority, tragic flaw, and realization of his downfall. In order to be a true tragic hero, the protagonist must be a moral and ethical person. Proctor proves with his actions that he is a good person even though he has sinned in the past. One example of this is in Act 2 when Proctor claims, ââ¬Å"My wife will not die for me!â⬠. This quote signifies that Proctor is a good man because he will not let his wife suffer the consequencesRead MoreWays to Make Friends and Timelengths to Consider Someone a Friend1157 Words à |à 5 Pages Friends come in all types of personalities, some of which to be aware. There are shy friends, rude friends, giving friends, taking friends, busy friends, always free friends, best friends, and of course frenemies. Not all may appeal to everyone but everyone plays a role as some type of friend. A friend could not only be a person, but a pet. In some cases a personââ¬â¢s only friend is an animal or pet of some kind. Belongings such as dolls or figurines can also be considered someoneââ¬â¢s friend. Frie ndsRead MoreThe Main Character Of Adam Mitchells Courageous Leadership745 Words à |à 3 Pagesdo so by telling us what is right and what is wrong, he does so by living his life as an example of what a good leader and a good man should look like. He shows us the courage that is required to live by example he shows his trust in God which shows that he is not trying to live and lead for himself, and he shows his integrity makes him a man worth following. Without these three characteristics, Adam Mitchell would not be the same man, and he would not be a man worth following. The courage that AdamRead MoreEssay on Good Marriage987 Words à |à 4 Pagesany problems. They assume that they will always be as passionate as they are then; that they will have a good marriage forever. However, as many married couples discover, having a good marriage does take work. Much time and energy must be devoted to a marriage in order to make it last. In my opinion and personal experience I am going to write about five of the most important characteristics that I think contribute to a loving and healthy marriage. Communication between each other in a marriage
Sunday, December 22, 2019
Hiroshima Book Review Essay - 887 Words
John Herseys journalist narrative, Hiroshima focuses on the detonation of the atomic bomb, Little Boy, that dropped on the city of Hiroshima on August 6, 1945. Although over one hundred thousand people died in the dropping of the bomb, there were also several survivors. John Hersey travelled to Hiroshima to listen to the experiences of six survivors. Hersey uses his book to tell the story of six of these survivors (spanning from the morning the bomb fell to forty years later) through a compilation of interviews. Hiroshima demonstrates the vast damage and suffering inflicted on the Japanese that resulted from US deployment of the atomic bomb. And although depressing, humbling, and terrifying, this book was very good, interesting, andâ⬠¦show more contentâ⬠¦Not only does he have to witness, face, and mend the bloodied and injured hospital occupants but he has to do this all while suffering from a tremendous amount of fear, uncertainty, and shock from the explosion. The horror do es not stop after the initial recognition of the boom. Minutes after the bomb fire is spreading, the smoke is so thick its hard to see, and of course, there are severely burned and wounded people just about anywhere you look. Our survivors spend the rest of their day helping and caring for other survivors, with absolutely no time to recover from what just happened. Whether that be running provisions to them, helping them find loved ones, or attempting to uncover them from the ruble- all the jobs were all equally forlorn. Even after days, months, and years our six survivors struggle to get back to the life they once had before the terrible disaster. Through all the forty years after the explosion, they had to deal and cope with the terrible flashbacks of the bloodied bodies and corpses. They will had to deal with the empty space that was left in their hearts made by deaths and of many close family members; and although many family members didnt die immediately, many died in the month s and years following. Also, the bombs did not spare much or any money, shelter, and provisions; meaning our survivors had to endure poverty and homelessness. The novel comes to aShow MoreRelatedWas Bombing Hiroshima and Nagasaki Necessary to End World War 2?1650 Words à |à 7 Pagesdeclare war on Japan. During the war, there was a proposal of an atomic bomb landing over Hiroshima and Nagasaki to finalize the war. To this day there is still controversy that if that atomic bomb was actually necessary to end the war, because of the number of innocent casualties suffered from the Japanese. The aim of this investigation is to answer the question: To what extent was the bombing of Hiroshima and Nagasaki necessary to end the war with Japan? To answer this question, the investigationRead MoreAnalysis Of The Book Double Victory 861 Words à |à 4 Pages Double Victory According to Ronald Takaki Name Institutional Affiliation Ã¢â¬Æ' Review When America entered into the Second World War it made their friends from different region and everywhere in the world to unite and fight for freedom and also fight against fascism. Ronald Takaki, a famous historian finds out that the armed fight for democracy abroad was followed by disregard of America that everyone was made or created equal. There was racism of all kinds; segregation of African Americans andRead MoreA Short Note On Hiroshima And Nagasaki And Hiroshima1601 Words à |à 7 PagesMight have been those nuclear besieging about japan (HIROSHIMA and NAGASAKI) to 1945 NECESSARY?. Prologue. Then afterward America required effectively tried the nuclear shell over mid-July 1945, those united states president might have been willing to utilize it Likewise a standout amongst those weapons of finishing the second world war. In spite of those confirmation assembled starting with the testing from claiming this shell that it required sweeping impacts over different typical bombs, P residentRead More2017. Nuclear Weapons: A Very Short Introduction Review.1644 Words à |à 7 Pages2017 Nuclear Weapons: A Very Short Introduction Review The first use of nuclear weaponry in warfare occurred on the morning of August 6, 1945 when the United States dropped the atomic bomb known as ââ¬Å"Little Boyâ⬠on Hiroshima, Japan. The result was devastating, demonstrating the true power of nuclear warfare. Since the incident, the world has been left fearing the possible calamity of another nuclear war. Joseph Siracusaââ¬â¢s Nuclear Weapons: A Very Short Introduction explains aspects of nuclear weaponryRead MoreBased on True Events A Glance into the Nonfiction Novel Genre979 Words à |à 4 Pagesdescribe what was considered impossible to describe (Taylor). One way writers have been able to do this is through nonfiction novels. A nonfiction novel is a narrative, of book-length, that unfolds actual events and actual people written in the style of a novel (ââ¬Å"Nonfiction Novelâ⬠). This style of a novel implies that the book being spoken of can be looked at as art as well as fact (Sharlett). In the mid 1960ââ¬â¢s, a nonfiction novel journey began, beginning with the narrative journalistic qualitiesRead MoreThe Sixth Decade By Jonathan Schell1071 Words à |à 5 PagesGS 435 Book Review The Seventh Decade by Jonathan Schell By: Jordan Petruska Professor Tom Deligiannis Friday October 9, 2015 The nuclear bomb is an interesting phenomenon that has captured the fascination of scholars, academics, politicians, and the media to bring curiosity and fear together. The first and only use of nuclear weapons occurred in 1945 during the Second World War, wiping out over 200,000 Japanese civilians in Hiroshima and Nagasaki. Nuclear bombs, were now viewed as the numberRead MoreCold War in the Eyes of Ray Bradbury1689 Words à |à 7 Pagesas he stated in an interview with David Mogen in 1980. A dystopian society was a main theme in both books, but done in a compelling manner that makes the reader aware of Bradburyââ¬â¢s optimism in the stories. A society completely frightened by a nuclear bomb for example will inevitably become civil to one another. Bradbury used his life to formulate his writing, from his views of people, to the books he read, to his deep suspicion of the machines. . The final nuclear bombs that decimate the earth transformRead MoreAnalysis Of The Poem The Ech o Of Silence 1522 Words à |à 7 Pagessome very high awards and achievements. She won the First international Prize at the ââ¬ËVenice Biennaleââ¬â¢ in 1999. She received the Visual Art Award at the ââ¬ËEdinburgh International Film Festivalââ¬â¢ in 2000. In 2005 Neshat was awarded ââ¬ËHiroshima Art Prizeââ¬â¢ from the ââ¬ËHiroshima City Museum of Contemporary Art.ââ¬â¢ By 2010 the ââ¬ËHuffington Postââ¬â¢ named Neshat ââ¬ËArtist of the Decade.ââ¬â¢ Although Neshat usually lets her art work make political statements she has occasionally engaged in activism. Neshat participatedRead MoreReview of Russell Bakers Growing Up Essay1039 Words à |à 5 PagesReview of Russell Bakers Growing Up Works Cited Missing Autobiographical works tell a story of their authors by compiling antic dotes and accolades. Most autobiographies are that of famous authors or other celebrities and provide a synopsis of life according to them. Russell Bakers autobiography, Growing Up, achieves all these things as well, but, it does more than just tell of his life. As American citizens, history is a big part of our identity not only as AmericansRead MoreOur Cultural Fascination With The Undead1756 Words à |à 8 Pagesshow, The Walking Dead. The show began in October 2010, and is still on the air today. Before the show was created, there were The Walking Dead comic books that were first published in 2003, and continue to be published today with over 148 issues. The fascination did not begin with The Walking Dead, though. Many movies were produced, and many books published before The Walking Dead was even thought of. An extremely influential individual to note is George Romero. Romero is an American-Canadian screenwriter
Saturday, December 14, 2019
Crisis Communication During Volcanic Emergencies Japanese Earthquake Free Essays
Abstract: Increased exposure to volcanic hazard, particularly at Japan, is driving an urgent and growing need for improved communication between monitoring scientists, emergency managers and the media, in advance of and during volcanic crises. The findings of the Japan volcano surveys point up the critical importance, More than a week after the nation of Japan declared an emergency at the TEPCO Fukushima Daiichi Nuclear Plant in Fukushima prefecture, the ââ¬Å"hazeâ⬠of the incident is just starting to clear. Power has been restored to two of six reactors at the Daiichi nuclear plant and slowly the nuclear situation is coming under control. We will write a custom essay sample on Crisis Communication During Volcanic Emergencies: Japanese Earthquake or any similar topic only for you Order Now While some good news is emerging from Japan recriminations and stories about TEPCOââ¬â¢s long history of ââ¬Å"false reportingâ⬠are now emerging. The worst of the nuclear crisis may now be resolved, but the war of words is just beginning. If it is in India it will take importance on (1) Bringing together monitoring scientists, emergency managers, and representatives of the media, well in advance of a volcanic crisis, and (2), ensuring that procedures and protocols are in place that will allow, as far as possible, effective and seamless cooperation and coordination when and if a crisis situation develops. Communication During Volcanic Emergencies is designed to promote and encourage both of these priorities through providing the first source-book addressing working relationships and inter-linkages between the stakeholder groups, and providing examples of good and bad practice. Introduction: The magnitude-9.0 offshore earthquake on March 11 triggered a tsunami that slammed minutes later into Japanââ¬â¢s northeast, wiping out towns and knocking out power and backup systems at the coastal Fukushima Dai-ichi nuclear power plant. Police said more than 11,000 bodies have been recovered, but the final death toll is expected to exceed 18,000. Hundreds of thousands remain homeless, their homes and livelihoods destroyed. Damage could amount to $310 billion ââ¬â the most expensive natural disaster on record, the government said. The plant has been leaking radiation that has made its way into vegetables, raw milk and tap water as far away as Tokyo. Residents within 12 miles of the plant were ordered to leave and some nations banned the imports of food products from the Fukushima region. Suspicions that dangerously radioactive water is leaking from damaged nuclear fuel rods. The contaminated water has been emitting radiation exposures more than four times the amount the government considers safe for workers and must be pumped out before electricity can be restored to the cooling system. That has left officials struggling with two crucial but sometimes-contradictory efforts: pumping in water to keep the fuel rods cool and pumping out contaminated water and safely storing it. Nuclear safety official Hidehiko Nishiyama said cooling the reactors had taken precedence over concerns about leakage. Crisis in Japan: Crisis communication as part of a larger crisis management plan has several key elements. The goal of public relations in a crisis is to both inform and to convey a larger sense of control over the unfolding incident. Public relations managers and Public Information Officers must act quickly and consistently to deliver accurate information and to set expectations. Good crisis communication should be forthcoming about what is known and not known. Disasters are hardly predictable and often decision makers are faced with complicated dilemmas in the absence of complete information. Acknowledging the unknown and what is being done to address the knowledge gap is just as important as outlining what is known. Never in the context of crisis communications should the message be untrue or misleading. Finally, crisis communication should engage all of the stakeholders in an incident ââ¬â everyone with an interest in the outcome of an incident. Between these stakeholders, messaging s hould be coordinated and consistent. With the Fukushima Daiichi Nuclear Plant there were many issues in the communication to the outside world about what exactly was unfolding at the plant. Initially the flow of information was slow and inconsistent. Although the earthquake occurred at 2:45pm local time followed closely by the tsunami which disabled the generators supporting pumps to cool the nuclear fuel at Daiichi, the first report of a significant incident did not occur until 8:15pm. By 10pm the Japanese government initiated a limited 3km evacuation around the plant. TEPCOââ¬â¢s 10pm press release indicated only that radiation monitors detected a ââ¬Å"departure from normalâ⬠. In press conferences TEPCO held with the media, executives with the power company were vague about what was happening and were not prepared to answer questions posed by the media. The clarity of messages about the unfolding nuclear disaster also contributed to the confusion about the severity of the incident. As an example, the Japanese government initially ordered an evacuation for 3km around the Daiichi plant. By 7am on 12-Mar, the day after the earthquake and tsunami, the evacuation order was expanded to 10km. By 13-Mar, the evacuation order was expanded to 20km. The creeping evacuation distances conveyed a message that the incident was growing out of hand. In the absence of objective information about radiation levels detected around the Daiichi plant, many people filled this gap with speculation that the incident was potentially growing into a nuclear cataclysm. A single proactive 20km evacuation order, on the other hand, would have conveyed a sense of decisiveness with the same outcome. Messaging during the incident differed between stakeholders. Information from TEPCO, the operator of the Fukushima Daiichi Nuclear Plant, was understated and incomplete. The Japanese Ministry of Economy, Trade and Industry, which oversees nuclear plants in Japan, was widely absent from information dissemination. The IAEA, the UNââ¬â¢s nuclear monitoring organization, accused Japan of not being forthcoming about what was happening at the Daiichi plant. In the US, the Surgeon General suggested people in California should buy potassium iodine while the CDC said exactly the opposite. These different voices fostered a sense of confusion and suggestions by many that TEPCO and the Japanese government were hiding something. More than any other communication problem, the mismatch of messages from different sources caused the greatest damage to the credibility of everyone involved. My own country (INDIA) can handle the communication crisis in the following way: 1.India will identify stakeholders in the crisis communication process well ahead of any incident. Train these stakeholders in the crisis management process and educate them about the importance of consistent message between organizations. 2.Clarity of actions and words is important. Public relations personnel and Public Information Officers must be prepared with information to answer questions from the media. If the answer to the question is unknown, acknowledge it. If the answer requires research, find out then follow up with the requestor. 3.The small incidents are as important as the big incidents. Although small incidents do not always warrant much media attention, failing to address them can be a problem when major incidents strike. The day before the Daiichi nuclear plant disaster no one was writing about TEPCOââ¬â¢s history of false reports. In the weeks to come, media stories and exposes will reveal the gaps in TEPCO handling of small incidents. If TEPCO had handled the small incidents well or at least worked to improve over time, there would be little to write about. 4.Practice. Any process or plan is only as good as the execution. Improve the odds of solid execution at time of crisis by practicing crisis communication often. The best thing is to have a plan of action prepared in advance. That way, you can react swiftly and smartly when a crisis hits. Conclusion: Population rise and increasing urbanisation are driving a marked upward trend in the incidence of natural disasters. This trend is already being reflected in the numbers of lethal volcanic events and in a rise in the number of volcano-related deaths. the average number of deaths per year due to volcanic activity, in the 17thââ¬â19th centuries, was 315, this figure has climbed to 917 for the 20th century and 491 volcanic ââ¬Ëeventsââ¬â¢ during the 20th century, in which people were killed, injured or affected in some way, and more than half of which resulted in loss of life, At least 500 million people currently live within the danger zones of active volcanoes, and this number is certain to climb substantially. Most importantly, emergency plans must address the issue of seamless communication between the main stakeholder groups, and ensure that the mechanisms that underpin effective communication during a volcanic crisis are in place long before a volcano shows signs of unrest. Where eruptions are frequent, such measures need to be in place now or in the very near future. Messages from all the stakeholder groups must be as simple and concise as possible and must address instructions and recommendations on what to do next as well as inform of the prevailing situation. All efforts need to focus on the building of trust between stakeholders, the maintenance of good working relationships, and the safeguarding of an open and continuous information flow between all key players. REFERENCES: Fearn- Banks, Kathleen, 2006, Crisis Communications: a case book approach, 3rd Edition, New Jersey: Lawrence Erlbaum. Nichen, 2009, Institutionalizing Public relations: A case Study of Chinese government crisis Communication on the 2008 Sichuan Earthquake, Public relations review, Vol 35, 3, 187-198. Otto, Lerbinger, 1997, The Crisis Manager: facing risk and responsibility, New Jersey: Lawrence Erlbaum. Ray, Sally J., 1961, Strategic Communication in Crisis Management: lessons from the airline industry, USA:Green wood Publishing group. Robert R. Ulmer, Seeger.W,2007, post-crisis communication and renewal: Expanding the parameters of post-crisis discourse, Public relations review, Volume 33, issue 2, P.P 130-134 Seeger, Matthew W, 2003 Communication and organizational crisis, Westport: Praeger Publishers. SEEGER W, Barbara Reynolds, 2005, Crisis and Emergency risk Communication as an integrative model, Journal of Health Communication, 10:43-55. Voight, 1989 B. Voight, The 1985 Nevado del Ruiz volcano catastrophe: anatomy and retrospection, Journal of Volcanology and Geothermal Research, 42 (1989), pp. 151ââ¬â188 W.J.Mc GUIRE, solama.M.C, 2009, Improving communication during volcanic crisis on small, Valnerable islands, Journal of Volcanology and Geothermal Research, Vol 183, Issue 1-2, P.P 63-75. W.Timothy, Coombs, 20011, Ongoing Crisis Communication, Planning, Managing, and responding, 3rd edition, P.P-139, USA:Sage Publications. How to cite Crisis Communication During Volcanic Emergencies: Japanese Earthquake, Essay examples
Thursday, December 5, 2019
Implementing Customer Relationship Management â⬠MyAssignmenthelp
Question: Discuss about the Implementing Customer Relationship Management. Answer: Introduction: I share the writers view on the topic concerning hotel from a rooms management prospective. According to the writers view concerning hotel bookings, the type in which guests use to request for reservations impacts the amount of revenue which hotels get. If for example reservations are made through OTAs, some revenue which could have been received by hotels goes to the OTAs. The writer also argues that some aspects like age determines the method which a guest chooses for booking. This is very true because people who are above the age of forty mostly prefer using online travel agencies as compared to those below this age. I believe the writer was correct in mentioning that OTAs have come up with various tactics to get more sales than hoteliers. In the business world, maintaining customer loyalty is quite fundamental (Akazue, 2016). Introducing key strategies of attaining new and maintaining current customers like family/friend recommendations, personalized offers and recommendation tailored by OTAs will keep them attracting more customers. Should the authors consider any other factors in trying to generate direct reservations and thus increase occupancy, ADR and revPAR? The writer should consider other factors in trying to generate direct reservations in order to increase occupancy because apart from the ones considered, there are others which can play a key role. Satisfaction is one of the other factors which the writers could have considered because it increases the chances of customers to prefer using a service from one organization than the other (Rahimi, 2014). This means considering to ensure the clients receive full satisfaction from direct reservations can play a significant role in increasing Occupancy, ADR and revPAR. Other factors which the authors should have considered are the advantages which customers get when they make direct reservation. This is because a customer will always seek for services through where they realize cost saving advantage. These factors would include being given one of the meals free, or any other factor which can give the customers cost advantage. The writer should have also considered another factor like the friendliness of the hotels website. In some cases, customers and especially those with little knowledge will always prefer book reservations using websites which are user friendly (Nayak, 2013). If the hotels website is complicated, then the customer will seek the service from OTAs. Other factors which the writer should consider include reliability of the hotels direct reservation websites, professionalism of the customer care personnel and so forth. There is a connecting issue between considering other factors in trying to generate direct reservations and most customers booking reservations through OTAs because based on the writers view, there are several factors which make most clients to prefer booking reservations through OTAs. The only way of addressing these issues to increase occupancy, ADR and revPAR is by considering to introduce other factors which would make the customers to realize the importance of direct reservations (Mohajerani, 2013). Revenue and number of guests in hotels can only be increased though ensuring maintaining current and attracting new customers. This can only be attained by ensuring there are unique factors which makes the customers to prefer being associated with a particular hotel and not the other. References Akazue, M. I. (2016). Enhanced Hotel Management Information System for Multiple Reservation Booking. International Management Review, 12(1), 65-89. Mohajerani, P. A. (2013). Customer Satisfaction Modeling in Hotel Industry: A Case Study of Kish Island in Iran. International Journal of Marketing Studies, 4(3), 65-96. Nayak, S. (2013). "Defining Service Quality for a Boutique Hotel from a Business Traveler Perspective". Asia Pacific Journal of Management Entrepreneurship Research, 2(1), 87-90. Rahimi, R. (2014). Organisational Culture Perspective and Implementing Customer Relationship Management (CRM) in Hotel Industry: Case of a Chain Hotel in the UK. European Journal of Tourism Research, 8, 56-69.
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